Frequently Asked Questions

Everything you need to know about Jazz.



Jazz pays for itself when it prevents just your company from making just one bad hire.

Talent Acquisition

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+ Acceleration

For a Limited Time



For a Limited Time



Does Jazz charge per user, or does it
allow unlimited users?

You can have unlimited users in your Jazz account. Jazz never charges for users because we believe that when you get more feedback from your colleagues, you become better at recruiting Performers.

Does Jazz require contracts or other
long-term commitments?

If your company can commit to an annual agreement, you’ll benefit from additional savings. We always require a minimum time commitment to ensure you are fully onboarded and using the system. Another option is to try Jazz POST if you need a lightweight job posting solution without an agreement.

What companies pay $399 per month
versus a custom price quote?

If your company has 100 or fewer employees, Jazz is $399 per month. If you have over 100 employees, our sales team will provide you with a very competitive custom quote. There are discounts available for various circumstances and through special partnerships.


How can I calculate a return on the
investment in Jazz?

Easily. If you believe that Jazz will probably prevent you from making at least one bad hire, then Jazz pays for itself. Or (for most customers) if you believe Jazz can save your company $30 per day on time/money spent on recruiting activities, then Jazz pays for itself.

How do I convince my CFO that Jazz
is a good investment?

First ask your CFO to share what he/she thinks the cost is to replace a bad hire. Next add up the total annual cost of Jazz. If Jazz costs less than the cost of a bad hire, your CFO should be convinced.

What does Jazz offer that other
recruiting solutions do not?

Jazz is the only recruiting solution that marries recruiting with performance. While others can promise to help you improve your recruiting process, Jazz is the only solution that can help you improve employee performance while using that data to optimize future hiring.



How long does it take to get up and running?

Whether you're ditching old recruiting software or moving from a manual mess of email and spreadsheets, say goodbye to long, expensive implementations. In fewer than two days, you and your whole hiring team will be ready to go.

Can I import data from my current ATS?

Yes. Jazz has multiple options for importing data from your current ATS, depending on your needs. We can import from Jobvite, Taleo, ICIMS, Jobscore and Greenhouse. We can even import from a SQL database backup or Excel spreadsheet. We will work diligently to import all of your data into Jazz and ensure a smooth and seamless transition for you and your team.

What if we need additional support beyond
our onboarding training?

Jazz is committed to making sure you’re successful, so we conduct regular webinars on best practices and can also arrange special training sessions for your new hires. Talk to your account manager to learn more about the different training options.

What options do I have for customer support?

All Jazz customers include email support, as well as access to our Customer Communities. We have support packages that offer customers phone and chat support as well. All customers receive a dedicated account manager.

Does Jazz integrate with other HR tools
and services?

Jazz features numerous integrations with other HR tools and services, from sourcing to hiring. Plus, the Jazz API makes it easy for your developers to access your data and integrate with any of your systems.



Is Jazz a stable, growing company
that I can trust with my data?

Don’t worry, Jazz has been in business for seven years — longer than most modern recruiting solutions. We’re a well-funded, 80-person company with many years of experience dealing with the sensitive issues around recruiting that you trust us with every day.

How does Jazz protect our sensitive

Your connection to Jazz is encrypted with 256-bit SSL. We perform full hourly backups of customer data. Jazz is part of the AWS cloud infrastructure, which has been designed and managed in alignment with regulations, standards and best-practices including SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3 and PCI DSS Level 1.

How easily can I export my data if I happen
to need a copy of it?

A data export can be provided upon request. Please contact our Customer Success team to discuss the options available.

How often do you update your product?
What are your release cycles?

In the past year Jazz released dozens of major features and hundreds of enhancements to give customers additional capabilities and to keep their user experience the best in the industry. In addition, Jazz constantly makes behind-the-scenes updates to keep things running smoothly.

Do you have an API? How can our
developers and partners leverage our data?

Of course we do. The Jazz API provides your technical team access to your Jazz data to support your needs. Additionally, Jazz works with job board partners to ensure maximum traffic to jobs. Email support@jazz.co for more information.

Is Jazz EU Safe Harbor Compliant?



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