Frequently Asked Questions

Everything you need to know about Jazz


So why choose Jazz?

Because when you use it to recruit, great things happen.


Hiring managers lead the way.

Armed with a Performer Profile to spot ideal candidates, they lean in and drive the process.

Coordinators speed things up.

They stop spinning their wheels because available dates and times reveal themselves.

Candidates become impressed.

From a compelling careers site to your cohesive interview team, they want to work for you.

HR managers feel essential.

They're no longer viewed as overhead as they help accelerate time to performance.


Recruiters feel in control.

They spend less time chasing people down and digging for critical recruiting metrics.

Interviewers share more.

They feel prepared for every interview, and sharing feedback is easy and organized.

Employees make better referrals.

Your Performers Only culture spurs them to recommend more Performers like them.

Performers are made.

Through coaching aligned with performance goals, transformative employees emerge.



Do you charge per user, or can we have
unlimited users?

You can have unlimited users on any Jazz plan. Jazz never charges for users because we believe that when you get more feedback from your colleagues, you become better at recruiting and hiring Performers.

How does your pricing compare to other
recruiting solutions?

Our pricing is very competitive because we do not charge you based on the number of employees or number of users you wish to have access to your account.

What makes Jazz different from the other solutions that are out there?

Jazz is a complete end-to-end recruiting solution for companies of any size. It's not a "lightweight solution" — It's as robust a product as you will find. Our customers tell us they chose Jazz over our competition because it's more intuitive and does a better job of engaging hiring managers in the recruiting process.



How long does it take to get up and running?

Whether you're ditching old recruiting software or moving from a manual mess of email and spreadsheets, say goodbye to long, expensive implementations. In fewer than two days, you and your whole hiring team will be ready to go.

Can I import data from my current ATS?

Yes. Jazz has multiple options for importing data from your current ATS, depending on your needs. We can import from Jobvite, Taleo, ICIMS, Jobscore and Greenhouse. We can even import from a SQL database backup or Excel spreadsheet. We will work diligently to import all of your data into Jazz and ensure a smooth and seamless transition for you and your team.

What if we need more training beyond what’s included in our Plan?

Jazz is so easy and enjoyable to use, most customers need very little assistance. For those who want a personalized approach, our Plan Three makes sure you have the access you need to our talent specialists.

What options do I have for customer support?

All Jazz plans include email support, as well as access to our Customer Communities. Jazz Two and Jazz Three customers get access to phone and chat support. Jazz Three customers receive a dedicated account manager. Jazz One may purchase phone and chat support for $49/mo.

Does Jazz integrate with other HR tools and services?

Jazz features numerous integrations with other HR tools and services, from sourcing to hiring. Plus, Jazz API makes it easy for your developers to access your data and integrate with any of your systems.



How does Jazz protect our sensitive information?

Your connection to Jazz is encrypted with 256-bit SSL. We perform full hourly backups of customer data. Jazz is part of the AWS cloud infrastructure, which has been designed and managed in alignment with regulations, standards and best-practices including SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3 and PCI DSS Level 1.

How easily can I export my data if I happen to need a copy of it?

A data export can be provided upon request. Please contact our Customer Success team to discuss the options available.

How often do you update your product?
What are your release cycles?

Often. In 2014 alone, Jazz released over 30 enhancements to give customers additional capabilities and to keep their user experience the best in the industry. In addition, Jazz has made numerous-behind-the-scenes updates to keep things running smoothly.

Do you have an API? How can our developers leverage our data?

Of course we do. Jazz API provides your technical team access to your Jazz data to support your needs. Our Plan Three provides maximum support for API questions and insights into how to leverage your data.

Is Jazz EU Safe Harbor Compliant?



And in case you were wondering, Jazz also includes:

Batch Actions

Perform a variety of actions on many candidates at once, including delete.

Permissions & Privacy

Keep sensitive data private by restricting access to people, teams and groups.

Message Templates

Save and reuse special email messages that you send to candidates repeatedly.


Publish your careers website in English, Spanish or Dutch languages.

Duplicate Detection/Merge

Easily find and merge duplicate candidates in a few easy steps.

Bulk Emails

Send a message to a large filtered list of candidates that's still personalized.

Robust Two-Way API

Easily push or pull data from Resumator using our well-documented REST API.

Notification Emails

Get alerts for submitted resumes, assigned tasks, completed interviews and more.

Privilege Overrides

Change the default privilege settings of the different types of user accounts.

Job Approvals

Submit jobs for review and approval before they can be made public.

Contacts Manager

Collaborate and communicate with people who do not have access to your account.

Password Expiration

Set a time frame after which users are required to change their password.

Single Sign-On

Authenticate into Resumator using Gmail or Salesforce (LinkedIn coming soon).

Resume Parser

Upload a resume and Resumator parses it into a new candidate profile.


Protected class data collected through the job application remains confidential.


Now we have a question. What are you waiting for?